Install Instructions

For detailed installation instructions for your operating system, choose one of the following.

For assistance please call our support team:

888-577-1889 ext. 2

Need a token to install? Email us at: tokenrequest@linkedsenior.com

Looking for Hardware recommendations?

For ideas on hardware please look at our guide.


Windows 7, 8.1 or 10 Instructions

System Requirements

  • The latest version of Windows 7/8.1/10
    NOTE - You must have the latest service pack installed and be applying updates.
  • .Net Runtime 4.5 or above
  • High Speed Internet Connection
  • 2 GB Ram
  • Resolution of 1024x768 or higher
  • Admin permissions to install

Network requirements
  • We require a persistent connection to the internet with a minimum bandwidth of 500kb/sec. You can use the following website to test your connection speed: speakeasy.net
  • If you have a firewall setup to protect your network then it must allow us access to the following domains:
    • *.youtube.com
    • *.ytimg.com
    • *.yimg.com
    • *.static.flickr.com
    • *.staticflickr.com
    • *.s3.amazonaws.com
    • www.google.com
    • www.google-analytics.com
    • ssl.google-analytics.com
    • *.linkedsenior.com
    • *.loggly.com.
Download Files
Installation Steps

  1. Download and run the MSI Installer
  2. Run the linkedsenior.exe file location is "c:\program files\LinkedSenior Installer\" or "c:\program files (x86)\LinkedSenior Installer\"
  3. The app should now start and create a shortcut on your desktop to use in the future.

Notes

  • For auto start and kiosk mode please see the advanced section.
  • The application will look for updates each time it's started.
  • The msi installer is intended for administrators and requires admin permissions.
  • The exe installer is intended for users without admin permissions. It does require install permissions.

FAQ

  • How do you close the application? Alt+F4 or Alt+Tab to switch to another app. You can also configure the application to not run in Fullscreen Mode.
  • My application is not showing the census? You must have our PointClickCare integration live and have both your device and user permissioned properly. Please contact your CSM if you have questions.
  • How do I get a token? Contact your CSM or email tokenrequest@linkedsenior.com

iPad Instructions

System Requirements

  • iPad iOS 10.0 or later which includes
    • iPad 4th generation and higher
    • iPad Mini 2 and higher
    • iPad Air
    • iPad Pro
  • **Note - the app does not work with iPhone, iPod or AppleTV. You can broadcast to an AppleTV however.

Network requirements
  • We require a persistent connection to the internet with a minimum bandwidth of 500kb/sec. You can use the following website to test your connection speed: speakeasy.net
  • If you have a firewall setup to protect your network then it must allow us access to the following domains:
    • *.youtube.com
    • *.ytimg.com
    • *.yimg.com
    • *.static.flickr.com
    • *.staticflickr.com
    • *.s3.amazonaws.com
    • www.google.com
    • www.google-analytics.com
    • ssl.google-analytics.com
    • *.linkedsenior.com
    • *.loggly.com.
Find it in the Apple App Store
Installation Steps

  1. Open the App Store from your iPad
  2. Search for Linked Senior
  3. Click the "Get" button

Notes

  • Please note that updates will appear in the Apple Store for you to install.

FAQ

  • My application is not showing the census? You must have our PointClickCare integration live and have both your device and user permissioned properly. Please contact your CSM if you have questions.
  • How do I get a token? Contact your CSM or email tokenrequest@linkedsenior.com

Recommended Configuration

The following list is the recommended settings for your machine running Linked Senior. They are not required but customers tend to be more successful when using use these settings.

  • Create a separate 'Linked Senior' account to run our app
  • In the Linked Senior account setup the app to auto-start (see advanced instructions for registry settings)
  • The Linked Senior account should not have a password. You can use a security policy to lock down the account.
    • It's possible to set the account up with a password as long as the screen saver is off and you make the app available to anyone who uses the device. This could be staff, family or residents. There is an internal login to access patient health data if you have our PointClickCare integration.
  • Set the machine to not sleep or show a screen saver. The Linked Senior app has a built in screen saver.

Supported Browsers

To use the Linked Senior Dashboard you must be running one of the following browsers

  • Chrome: Last 2 releases
  • Firefox: Last 2 releases
  • Safari: Last 2 releases
  • Internet Explorer: 11 or above
  • Edge: 12 or above

** - Please note that the Dashboard preview (Activitites, Themes, Therapy) does not support Internet Explorer at this time.

To use Web Connection you must be running one of the following browsers

  • Chrome: Last 2 releases
  • Edge: Last 2 releases
  • Safari Mobile: 10 and above

There is no browser access for our Linked Senior application. You must use the Windows installer or iOS app for access.

Advanced Instructions

For technical users there are some advanced configuration options. We recommend this section for advanced technical users only.

Single Install for multiple users (Windows)
Overview

Typically, when you run the Linked Senior installer it requires each user to register the app. If you have a large enterprise of users this can be difficult as each user will need to install on every machine they login to. Luckily there is a way to configure the app so it only needs to be registered once for each device you use.

At a high level we install a small json file in the AppData/Roaming directory of each user. This file should point to a single location where our app will be able to read/write the certificate we use for authentication.

Instructions
  1. Create a file for the user you are going to register with in C:\Users\<username>\AppData\Roaming\LinkedSenior\config.json. The contents of this file should be:
    {
         "certLocation" : "C:\\program files (x86)\\Linked Senior"
    }
    You must create that directory and give it read/write permissions for all users. You can pick any directory you want but we will assume a linked senior directory in program files for these instructions.
  2. Run the MSI installer from above. It creates an installer in the "program files\LinkedSenior Installer" directory.
  3. Run the linkedsenior.exe installer created by the MSI.
  4. Register the app with a token we have given you.
  5. Once registered you should see a kiosk.cert file in the "C:\program files (x86)\Linked Senior" directory.
  6. Login with a second account and verify the user has the config.json file in their appData\Roaming directory.
  7. Open the app for the new user and you should not have to register.
Fullscreen Mode
Overview

By default, the MSI Installer on windows will configure Linked Senior to be in fullscreen mode. If you want the ability to close the application window you can configure the application to not be in fullscreen mode at startup.

Instructions
  1. Install and register the application using the MSI installer above.
  2. Create a file in C:\Users\<username>\AppData\Roaming\LinkedSenior\config.json. The contents of this file should be:
    {
         "kioskMode" : false
    }

    If you would like the app to run in fullscreen mode you can change your desktop shortcut to run the application window as Maximized.

    Note if there is already a config.json file you can just add the setting above to the file.

  3. When the application starts you should see the icons for minimize, fullacreen and close in the top right.
Kiosk Mode
Overview

There is no easy way to setup Linked Senior in kiosk mode using the MSI installer. Microsoft recommends you change some registry settings to do this.

Instructions

We do the following when configuring the registry for kiosk mode.

  • Create an account with no password (we will call it linkedsenior).
  • Create a startup.bat file in "c:\program files\linked senior\". The contents should be:

    if exist C:\Users\linkedsenior\AppData\Local\linkedsenior\Update.exe (

    C:\Users\linkedsenior\AppData\Local\linkedsenior\Update.exe --processStart LinkedSenior.exe

    ) else (

    "C:\Program Files\LinkedSenior Installer\linkedsenior.exe"

    "C:\Program Files (x86)\LinkedSenior Installer\linkedsenior.exe"

    )

    This will check for an update and then start the Linked Senior app.

  • Update the following registry settings.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]

    "AutoAdminlogon"="1" ;specifies auto login

    "DefaultUserName"="linkedsenior" ;username to use

    "DefaultPassword"="" ;password to use

    "ForceAutoLogon"="1" ;log back in on logout

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]

    "RunLogonScriptSync"="1" ;allow scripts to run before explorer runs

    "Shell"="C:\\Program Files\\Linked Senior\\startup.bat"

Now you can logout and you should be automatically logged in (thanks to the registry settings) and Linked Senior should start (thanks to the startup.bat).

Assigned Access

Overview

In Windows 8.1 & Windows 10 you can install an application from the Windows Store in a user account setup as a kiosk. This is called Assigned Access. We don't recommend this configuration unless you are already familiar with configuring Assigned Access mode.

Find it in the Microsoft Store
Get it from Microsoft