Get detailed installation instructions and related information for your operating system.

Windows 10/11

System Requirements
  • The latest version of Windows 10/11
    NOTE - You must have the latest service pack installed and be applying updates.
  • High Speed Internet Connection
  • 2 GB Ram
  • Resolution of 1024x768 or higher
  • Install permissions are required

Network Requirements
  • We require a persistent connection to the internet with a minimum bandwidth of 500kb/sec.
  • We may send emails to you from multiple domains including and
  • If you have a firewall setup to protect your network then it must allow us access to the following domains:
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Download Installer

Installation Steps
  1. Download and run the Linked Senior Installer
  2. The app should now start and create a shortcut on your desktop to use in the future.

  • An msi version of the installer can be found in the advanced tab.
  • To launch the app not in fullscreen mode please see the advanced configuration.
  • To launch the application for multiple users on the same device with only a single license please see the advanced section.
  • The application will look for updates each time it's started.
  • The installer is intended for users without admin permissions. It does require install permissions.


See our FAQ section.


System Requirements
  • We require the latest major version of iPadOS. We also support the previous major version for 6 months after a new version is released. Customers are expected to routinely apply updates to their devices to ensure the best security and experience while using the Engage app.
  • Please see the table below for a list of which iPad models we support and recommend.

    NOTE - the app does not work with iPhone, iPod or AppleTV. You can broadcast to an AppleTV however.

Network Requirements
  • We require a persistent connection to the internet with a minimum bandwidth of 500kb/sec.
  • We may send emails to you from multiple domains including and
  • If you have a firewall setup to protect your network then it must allow us access to the following domains:
    • *
    • *
    • *
    • *
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Find it in the App Store
Download on the App Store

Installation Steps
  1. Open the App Store from your iPad
  2. Search for Linked Senior
  3. Click the "Get" button

  • Please note that app updates will appear in the App Store for you to install.
  • We recommend enabling automatic app updates for the best experience.

  • My application is not showing the census? You must have our PointClickCare integration live and have both your device and user permissioned properly. Please contact your Resident Engagement Specialist if you have questions.

Supported iPad Models

In order to enable the best experience for our customers, we only support iPads that are able to run the latest software from Apple and Linked Senior. To assist in your buying decisions, we have provided a list of iPad models and for how long we will support them. If you do not see your device below, then it is not supported by Linked Senior.

Here are the iPad models currently supported by Linked Senior:

iPad Model Released In: Guaranteed Support Until:
iPad Pro 12.9-inch (6th generation) October 2022 October 2027
iPad Pro 11-inch (6th generation) October 2022 October 2027
iPad (10th generation) October 2022 October 2026
iPad Pro 12.9-inch (5th generation) May 2021 May 2026
iPad Pro 11-inch (5th generation) May 2021 May 2026
iPad Air (5th generation) March 2022 March 2026
iPad Mini (6th generation) September 2021 September 2025
iPad (9th generation) September 2021 September 2025
iPad Air (4th generation) October 2020 October 2024
iPad (8th generation) September 2020 September 2024
iPad Pro 11-inch (4th generation) March 2020 March 2025
iPad Pro 12.9-inch (4th generation) March 2020 March 2025
iPad (7th generation) September 2019 September 2023
iPad Pro 11-inch (3rd generation) November 2018 November 2023
iPad Pro 12.9-inch (3rd generation) November 2018 November 2023
iPad Mini (5th generation) March 2019 March 2023
iPad Air (3rd generation) March 2019 March 2023
iPad (6th generation) March 2018 March 2022
iPad Pro (10.5-inch) June 2017 June 2022
iPad Pro 12.9-inch (2nd generation) June 2017 June 2022
iPad (5th generation) March 2017 March 2021
iPad Pro (9.7-inch) March 2016 March 2021
iPad Pro 12.9-inch (1st generation) November 2015 November 2020
iPad Mini 4 September 2015 September 2019
iPad Air 2 October 2014 October 2019

We recommend buying this model and guarantee that we will support it for at least 3 years from today.

The end of support date on this model is coming up, so we don't recommend buying any more of this model.

This model is out of date. While it is currently supported by Linked Senior, support may be dropped at any time without notice.


No Android Support

At this time Linked Senior does not support any Android based devices. This includes products from Amazon, Samsung and others. We may support some of these devices in the future but there are no plans to do so now. If you are interested in Android support please email us at

Advanced Configuration

Recommended Configuration

The following list is the recommended settings for your machine running Linked Senior. They are not required but customers tend to be more successful when using use these settings.

  • Create a separate Linked Senior account to run our app
  • In the Linked Senior account setup the app to auto-start (see advanced instructions on this page for registry settings)
  • The Linked Senior account should not have a password. You can use a security policy to lock down the account. It's possible to set the account up with a password as long as the screen saver is off and you make the app available to anyone who uses the device. This could be staff, family or residents. There is an internal login to access patient health data if you have our PointClickCare integration.
  • Set the machine to not sleep or show a screen saver. The Linked Senior app has a built in screen saver.

MSI Installer

You can download the MSI version of the Windows installer below. Please note that this requires administrator permissions to run.

Advanced Instructions


Typically, when you run the Linked Senior installer it requires each user to register the app. If you have a large enterprise of users this can be difficult as each user will need to install on every machine they login to. Luckily there is a way to configure the app so it only needs to be registered once for each device you use.

At a high level we install a small json file in the AppData/Roaming directory of each user. This file should point to a single location where our app will be able to read/write the certificate we use for authentication.


  1. Create a file for the user you are going to register with in C:\Users\<username>\AppData\Roaming\LinkedSenior\config.json.
    The contents of this file should be:
         "certLocation" : "C:\Program Files (x86)\Linked Senior"
  2. You must create that directory and give it read/write permissions for all users. You can pick any directory you want but we will assume a linked senior directory in program files for these instructions.
  3. Run the MSI installer from above. It creates an installer in either the C:\Program Files\LinkedSenior Deployment\ or C:\Program Files (x86)\LinkedSenior Deployment\ directory.
  4. Run the linkedseniorDeploymentTool installer created by the MSI.
  5. Register the app using your Linked Senior username and password.
  6. Once registered you should see a kiosk.cert file in the C:\Program Files (x86)\Linked Senior directory.
  7. NOTE - Do not delete this directory. If it is deleted, the device will have to be re-registered.
  8. Login with a second account and verify the user has the config.json file in their appData\Roaming directory.
  9. Open the app for the new user and you should not have to register.


By default, the MSI Installer on windows will configure Linked Senior to be in fullscreen mode. If you want the ability to close the application window you can configure the application to not be in fullscreen mode at startup.


  1. Install and register the application using the MSI installer above.
  2. Create a file in C:\Users\<username>\AppData\Roaming\LinkedSenior\config.json. The contents of this file should be:
         "kioskMode" : false

    If you would like the app to run in fullscreen mode you can change your desktop shortcut to run the application window as Maximized
    Note if there is already a config.json file you can just add the setting above to the file.

  3. When the application starts you should see the icons for minimize, fullscreen and close in the top right.


There is no easy way to setup Linked Senior in kiosk mode using the MSI installer. Microsoft recommends you change some registry settings to do this.


We do the following when configuring the registry for kiosk mode.

  1. Create an account with no password (we will call it linkedsenior).
  2. Create a startup.bat file in C:\program files\linked senior\. The contents should be:

    if exist C:\Users\linkedsenior\AppData\Local\linkedsenior\Update.exe (
         C:\Users\linkedsenior\AppData\Local\linkedsenior\Update.exe --processStart LinkedSenior.exe
    ) else (
         "C:\Program Files\LinkedSenior Installer\linkedsenior.exe"
         "C:\Program Files (x86)\LinkedSenior Installer\linkedsenior.exe"

    This will check for an update and then start the Linked Senior app.

  3. Update the following registry settings.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "AutoAdminlogon"="1" ;specifies auto login
    "DefaultUserName"="linkedsenior" ;username to use
    "DefaultPassword"="" ;password to use
    "ForceAutoLogon"="1" ;log back in on logout

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "RunLogonScriptSync"="1" ;allow scripts to run before explorer runs
    "Shell"="C:\\Program Files\\Linked Senior\\startup.bat"

    Now you can logout and you should be automatically logged in (thanks to the registry settings) and Linked Senior should start (thanks to the startup.bat).

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