Installation

Get detailed installation instructions and related information for your operating system.

Windows 8.1/10

System Requirements
  • The latest version of Windows 8.1/10
    NOTE - You must have the latest service pack installed and be applying updates.
  • .Net Runtime 4.5 or above
  • High Speed Internet Connection
  • 2 GB Ram
  • Resolution of 1024x768 or higher
  • Install permissions are required

Network Requirements
  • We require a persistent connection to the internet with a minimum bandwidth of 500kb/sec.
  • If you have a firewall setup to protect your network then it must allow us access to the following domains:
    • *.linkedsenior.com
    • *.youtube.com
    • *.ytimg.com
    • *.yimg.com
    • *.static.flickr.com
    • *.staticflickr.com
    • *.s3.amazonaws.com
    • www.google.com
    • www.google-analytics.com
    • ssl.google-analytics.com
    • *.loggly.com
    • *.stripe.com

Download Installer

Installation Steps
  1. Download and run the Linked Senior Installer
  2. The app should now start and create a shortcut on your desktop to use in the future.

Notes
  • An msi version of the installer can be found in the advanced tab.
  • To launch the app not in fullscreen mode please see the advanced configuration.
  • To launch the application for multiple users on the same device with only a single license please see the advanced section.
  • The application will look for updates each time it's started.
  • The installer is intended for users without admin permissions. It does require install permissions.

FAQ

See our FAQ section.


iPad

System Requirements
  • We require the latest major version of iPadOS. We also support the previous major version for 6 months after it is discontinued by Apple. Customers are expected to routinely apply updates to their devices to ensure the best security and experience while using the Celo Engage app.
  • Please see the table below for a list of which iPad models we support and recommend.

    NOTE - the app does not work with iPhone, iPod or AppleTV. You can broadcast to an AppleTV however.

    NOTE - Due to the COVID-19 pandemic, support for iOS 12 and iPadOS 13 have been extended until July 2021.

Network Requirements
  • We require a persistent connection to the internet with a minimum bandwidth of 500kb/sec.
  • If you have a firewall setup to protect your network then it must allow us access to the following domains:
    • *.linkedsenior.com
    • *.youtube.com
    • *.ytimg.com
    • *.yimg.com
    • *.static.flickr.com
    • *.staticflickr.com
    • *.s3.amazonaws.com
    • www.google.com
    • www.google-analytics.com
    • ssl.google-analytics.com
    • *.loggly.com
    • *.stripe.com

Find it in the App Store


Installation Steps
  1. Open the App Store from your iPad
  2. Search for Linked Senior
  3. Click the "Get" button

Notes
  • Please note that app updates will appear in the App Store for you to install.
  • We recommend enabling automatic app updates for the best experience.

FAQ
  • My application is not showing the census? You must have our PointClickCare integration live and have both your device and user permissioned properly. Please contact your CSM if you have questions.

Supported iPad Models

In order to enable the best experience for our customers, we only support iPads that are able to run the latest software from Apple and Linked Senior. To assist in your buying decisions, we have provided a list of iPad models and for how long we will support them.

Here are the iPad models currently supported by Linked Senior:

iPad Model Released In: Guaranteed Support Until:
iPad Pro 11-inch (2nd generation) March 2020 March 2025
iPad Pro 12.9-inch (4th generation) March 2020 March 2025
iPad (7th generation) September 2019 September 2023
iPad mini (5th generation) March 2019 March 2023
iPad Air (3rd generation) March 2019 March 2024
iPad Pro 11-inch (1st generation) November 2018 November 2023
iPad Pro 12.9-inch (3rd generation) November 2018 November 2023
iPad (6th generation) March 2018 March 2022
iPad Pro (10.5-inch) June 2017 June 2022
iPad Pro 12.9-inch (2nd generation) June 2017 June 2022
iPad (5th generation) March 2017 March 2021
iPad Pro (9.7-inch) March 2016 March 2021
iPad Pro 12.9-inch (1st generation) November 2015 November 2020
iPad mini 4 September 2015 September 2019
iPad Air 2 October 2014 October 2019
iPad mini 3 October 2014 October 2018
iPad mini 2 November 2013 November 2017
iPad Air November 2013 November 2018

We recommend buying this model and guarantee that we will support it for at least 3 years from today.

The end of support date on this model is coming up, so we don't recommend buying any more of this model.

This model is out of date. While it is currently supported by Linked Senior, support may be dropped at any time without notice.

Android

No Android Support


At this time Linked Senior does not support any Android based devices. This includes products from Amazon, Samsung and others. We may support some of these devices in the future but there are no plans to do so now. If you are interested in Android support please email us at support@linkedsenior.com

Advanced Configuration

Recommended Configuration


The following list is the recommended settings for your machine running Linked Senior. They are not required but customers tend to be more successful when using use these settings.


  • Create a separate Linked Senior account to run our app
  • In the Linked Senior account setup the app to auto-start (see advanced instructions on this page for registry settings)
  • The Linked Senior account should not have a password. You can use a security policy to lock down the account. It's possible to set the account up with a password as long as the screen saver is off and you make the app available to anyone who uses the device. This could be staff, family or residents. There is an internal login to access patient health data if you have our PointClickCare integration.
  • Set the machine to not sleep or show a screen saver. The Linked Senior app has a built in screen saver.

MSI Installer


You can download the MSI version of the Windows installer below. Please note that this requires administrator permissions to run.



Advanced Instructions


Overview

Typically, when you run the Linked Senior installer it requires each user to register the app. If you have a large enterprise of users this can be difficult as each user will need to install on every machine they login to. Luckily there is a way to configure the app so it only needs to be registered once for each device you use.


At a high level we install a small json file in the AppData/Roaming directory of each user. This file should point to a single location where our app will be able to read/write the certificate we use for authentication.


Instructions


  1. Create a file for the user you are going to register with in C:\Users\<username>\AppData\Roaming\LinkedSenior\config.json.
    The contents of this file should be:
    {
         "certLocation" : "C:\\program files (x86)\\Linked Senior"
    }
  2. You must create that directory and give it read/write permissions for all users. You can pick any directory you want but we will assume a linked senior directory in program files for these instructions.
  3. Run the MSI installer from above. It creates an installer in the program files\LinkedSenior Installer directory.
  4. Run the linkedsenior.exe installer created by the MSI.
  5. Register the app using your Linked Senior Dashboard username and password.
  6. Once registered you should see a kiosk.cert file in the C:\program files (x86)\Linked Senior directory.
  7. Login with a second account and verify the user has the config.json file in their appData\Roaming directory.
  8. Open the app for the new user and you should not have to register.

Overview

By default, the MSI Installer on windows will configure Linked Senior to be in fullscreen mode. If you want the ability to close the application window you can configure the application to not be in fullscreen mode at startup.

Instructions


  1. Install and register the application using the MSI installer above.
  2. Create a file in C:\Users\<username>\AppData\Roaming\LinkedSenior\config.json. The contents of this file should be:
    {
         "kioskMode" : false
    }

    If you would like the app to run in fullscreen mode you can change your desktop shortcut to run the application window as Maximized
    Note if there is already a config.json file you can just add the setting above to the file.

  3. When the application starts you should see the icons for minimize, fullscreen and close in the top right.

Overview

There is no easy way to setup Linked Senior in kiosk mode using the MSI installer. Microsoft recommends you change some registry settings to do this.

Instructions

We do the following when configuring the registry for kiosk mode.


  1. Create an account with no password (we will call it linkedsenior).
  2. Create a startup.bat file in C:\program files\linked senior\. The contents should be:

    if exist C:\Users\linkedsenior\AppData\Local\linkedsenior\Update.exe (
         C:\Users\linkedsenior\AppData\Local\linkedsenior\Update.exe --processStart LinkedSenior.exe
    ) else (
         "C:\Program Files\LinkedSenior Installer\linkedsenior.exe"
         "C:\Program Files (x86)\LinkedSenior Installer\linkedsenior.exe"
    )

    This will check for an update and then start the Linked Senior app.

  3. Update the following registry settings.

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "AutoAdminlogon"="1" ;specifies auto login
    "DefaultUserName"="linkedsenior" ;username to use
    "DefaultPassword"="" ;password to use
    "ForceAutoLogon"="1" ;log back in on logout

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "RunLogonScriptSync"="1" ;allow scripts to run before explorer runs
    "Shell"="C:\\Program Files\\Linked Senior\\startup.bat"

    Now you can logout and you should be automatically logged in (thanks to the registry settings) and Linked Senior should start (thanks to the startup.bat).

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