Hardware Recommendations

Linked Senior does not handle hardware but we understand that purchasing the right hardware and IT solutions is essential to the optimal use of our service. Working with existing users, we have identified best practices to help you in the process.

For assistance please call our support team:

888-577-1889 ext. 2

Need a token to install? Email us at: tokenrequest@linkedsenior.com

Looking for Install Instructions?

For install instructions please go here.

What you will need

The first item to understand in regards to hardware is how Linked Senior will be used. Here are some questions you might want to answer before buying hardware. We have also added our thoughts on what your answers might affect your hardware decision.

  • Will you use Linked Senior for room visits or one on one (staff driven engagement)?
  • If you plan to use Linked Senior for room visits you will want a mobile device. Some users put devices on mobile furniture such as carts and roll them around but we recommend getting a tablet device.
  • Will you use Linked Senior for group activities (2 to 8 members)?
  • To use Linked Senior for group activities you can either consider a larger display screen (larger than 24”) or projecting a tablet (iPad or others) to a TV.
  • Will you use Linked Senior for large group activities (more than 8 members)?
  • Large screens are more successful for group activities. This can be done by buying a larger device, such as a smart board, or projecting your device such as a tablet (iPad or others) to a TV.
  • Will you allow residents to use Linked Senior without a staff member present?
  • If you want residents to use Linked Senior by themselves (which is highly recommended for self-directed opportunities) you will probably need a touch device in a common area. Most users use a kiosk (a larger touchscreen than a tablet) starting at 24”.
  • Will family use Linked Senior to engage family members?
  • If you intend to have family use Linked Senior you should think about how you will give them access. Either tablets or larger devices will work but you need to think about security and what other applications can be accessed on the device.
  • How strong is your Wi-Fi?
  • A good, strong connection is required wherever you will be providing Linked Senior access. If you want to use a tablet on the Wi-Fi and walk around you should be aware that you may have dead spots where you have a poor Wi-Fi connection. In some cases, you may want to consider hardwiring a device if it is not mobile.
  • How will you manage updates?
  • The Linked Senior windows applications will check for updates everytime you start them. If you are using an iPad you may want to have some tool or process to push out app updates. You will also need to consider updating iOS or Windows with security updates and any type or virus protection you decide to implement.
Please note that Linked Senior cannot support network, hardware or software issues that go beyond the Linked Senior application and setup process.

Hardware Partners

For more information about CDW products please contact:

  • Clayton Yeko
  • Senior Care Business Strategist
  • CDW Healthcare
  • Office 877.533.0469
  • Cell 813.340.5145
  • email clayyek@cdw.com
For more information about Integrated Health Systems products please contact:

  • Bob Gault
  • Sales Consultant-East
  • Office 913.945.4715
  • Cell 913.200.8940
  • email bob@IHS911.com

Windows Recommendations

Favorite Devices
Best way to Project

Linked Senior will run on any Windows 7/8.1/10 device as a desktop application. The app is a wrapper around our website so if your device is just for Linked Senior it does not need to be that powerful. However, one great thing about the app is the device can be used for other things so you may want to think about the requirements of other applications on the device. The most important thing for Linked Senior is a good internet connection. You should consider how your device will connect to the internet (Wi-Fi, wired) so that you have the strongest signal possible.

iPad Recommendations

Favorite Devices
Best way to Project

Linked Senior will run on any iOS 10 and higher iPad. Users find the larger iPads are easier for residents and staff to use.

Android Recommendations

Currently we do not support Android. If you are interested in Linked Senior for Android please let us know by contacting our support team.

Customer Recommendations for Windows OS

Here is a list of devices our customers have told us work well with the Linked Senior application.

If you have any feedback in terms of what has worked or not worked for you please send us an email our support team and we will add your information to this section.